I purchased a brand new Yamaha Raptor 700R right off of the showroom floor of Glen Burnie Motorsports in Glen Burnie Maryland on 09/22/2021. I road this quad twice when I noticed coolant leaking from the machine. I took the quad back to the dealerships service department and notified them of the issue on Monday 10/04/2021. This date would be me having this machine for less then two weeks. I called the service department on Wednesday the 6th, and they informed me that they hadnt even looked at my quad. I called back Thursday and then Friday 10/08/2021 and the response was the same. They have not looked at my machine. I have not had this quad for two weeks, it is in the shop, and the shop hasnt taken the time to look at and most importantly repair a machine that I have paid over 10 thousand dollars for. The service department is extremely inconsiderate and for a dealership to take your money but not take the time to make sure you are satisfied is extremely upsetting.
Bryan Marshall
10/8/2021
10/8/2021
Hi Bryan, I am Earnie Gardner, owner of Glen Burnie Motorsports, I just now saw your review and very sorry you are having trouble with your new Raptor. I will check on it tomorrow morning and find out what is going on. Please believe me, we want satisfied customers. My cell 240-417-1979. Can you call me about mid-day tomorrow and i will try to have some info for you. Thanks